Complex Case Pathway 

Do you have a case that keeps going in circles? The Complex Case Pathway is the tool you need! 

The Complex Case Pathway is a useful tool for those who do not meet Section 42 criteria but where risk remains. The Complex Case Pathway provides a clear structure for all professionals involved to help to manage, and where possible, reduce that risk. 

It is a preventative tool and can be used when supporting those who are self-neglecting, or who are refusing or disengaging from services. It can also help responses where there are concerns that a person may be 'falling through the gaps'. 

Download the following resources to help support you in practice: 

For more information and advice, speak to your organisation's adult safeguarding lead. 

Free safeguarding resources

The National Council for Voluntary Organisations (NCVO) have teamed up with thirteen expert partners to produce a resource pack to help organisations build a safe culture for all volunteers, staff members, participants and donors. The suite of free online resources outlines simple steps that voluntary sector organisations can take to ensure that they are run in a way that actively prevents beneficiaries, staff an others from suffering harm, harassment, bullying, abuse and neglect. The resources are available here.

NHS England Safeguarding App

The NHS England safeguarding app supports frontline staff and citizens with 24-hour mobile access to up-to-date safeguarding guidance and local contacts to report safeguarding concerns.

NHS Safeguarding App

It provides an overview of necessary legislation and guidance covering both children and adults' safeguarding, as well as an NHS staff guide, and contains regional information on how to report a safeguarding concern, as well as links to national bodies and access to one-stop signposting and safeguarding information for healthcare staff.

Click here for more information about how to download the app.

Online safety resources

The Welsh government have produced a set of resources about online safety and cyberbullying for use with children and young people. Click here for more information.

How to promote resilience and recovery

The UK Trauma Council have produced useful resources to support professionals and families to better understand trauma and behaviours that challenge. These are available on their website.


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